Frequently Asked Questions
Everything you need to know about turning your property management into an automated system with HOOKY.
Most software just stores information. Someone still has to issue the bills, work out who is behind, open every slip and answer residents. HOOKY does that work, so your team moves from doing it to approving it.
Not by default. Every message is drafted and waits for someone to send, edit or skip it. Once you trust the drafts, you can let low-risk messages, like a first reminder, go out on their own. Anything involving money or a final notice always needs a person.
Anything with financial or legal weight needs a person to approve it, including publishing bills and confirming payments. Every approval is logged with who did it, when, and what the resident received, so your board and auditors can check it at any time.
No. Residents pay straight into your property’s own bank account. HOOKY sends the bills, confirms payments and keeps the books, but never receives or holds your funds.
Yes. HOOKY connects to your current LINE Official Account or WhatsApp Business number, so residents keep seeing your name, your logo and the same followers. We can run the account for you, or put everything under your company’s brand.
Yes. Your data is encrypted and protected under Thailand’s privacy law. Staff only see what they need for their job, and if you ever leave, we give you all your data back.
Ready to make property management this easy?
Let us show you how HOOKY cuts paperwork and raises resident satisfaction. Book a free demo today — no cost.