Frequently Asked Questions

No new app needed — residents can use LINE, which everyone already has, through the project's LINE Mini App or Rich Menu. This removes almost all friction to adoption.

Yes. HOOKY is built to connect to a project's existing LINE Official Account, so you keep your existing follower base and brand identity exactly as they are.

Very fast — the juristic office prepares a CSV of resident and outstanding-balance data, our team helps import it, and you can go live within 1 business day.

We use advanced AI matching to read the QR code and bank slip content, automatically checking the amount, timestamp, and receiving account. If everything matches, a digital receipt issues instantly; if the AI flags an anomaly, staff are notified to review it manually for full accuracy.

Yes. HOOKY supports flexible billing cadences per your policy — monthly, quarterly, 6-month, or yearly — and you can set a discount for residents who prepay in a lump sum.

Yes, fully. Data protection is our top priority — all data is encrypted and stored in strict compliance with Thailand's Personal Data Protection Act (PDPA), with role-based access control for juristic staff.