Frequently Asked Questions

Software stores information — a person still issues the bills, works out who is overdue, opens each slip, and answers residents. HOOKY does that work; your staff move from doing it to approving it.

Not by default. Every message is drafted and queued for a person to Send, Edit, or Skip. Once a property trusts the drafts it can let low-risk steps — a first reminder — send themselves, while money matters and final notices always stay on human approval.

Every financially or legally consequential step requires a human approval — publishing a bill and confirming a payment both stay with your staff. Each approval is logged with who acted, when, and what the resident received, so the committee and the auditor can review it.

No. Residents pay into the juristic’s own bank account. HOOKY issues bills, reads slips, clears balances, and keeps the books — it never receives or holds your funds.

Yes. HOOKY connects to your existing LINE Official Account, so residents keep seeing your name, logo, and follower base. We can manage the OA for you, or white-label it under the management company’s brand.

Data is encrypted and handled under Thailand’s PDPA, with role-based access so staff see only what their role requires. If you ever leave, we export the full dataset back to you.